Perpay does not have the ability to change or cancel any direct deposit amount sent from your employer or payroll provider. Only you can direct your employer or payroll provider to change or cancel your direct deposit amount sent to your Perpay account.
Perpay is not affiliated with your payroll provider, so we cannot start or stop your payments for you. Once you have set up a direct deposit allotment to Perpay in your payroll system, those payments will continue to be sent to your Perpay account until you or your employer authorizes a change.
When you are finished paying for a Marketplace order, or elect to close your Perpay Credit Card account with a zero balance, you will need to turn off your direct deposit to Perpay.
Upon request, we’ll email you instructions on how to remove your direct deposit to Perpay from your employer or payroll provider.
You’ll also find these instructions on your Perpay Dashboard when your Marketplace orders are paid (see below for an example). You can also contact our Customer Success Team for assistance.
To cancel your direct deposit, please go back to where you first set your direct deposit up. If you can make changes to your payroll settings, this is your employee/payroll portal. If you set your direct deposit up through the Perpay app, please update your direct deposit here.
Once you log in to your payroll portal, follow the steps below:
Access your pay information and your linked direct deposit accounts.
Find your Perpay direct deposit and delete this account from your direct deposit settings.
Save the changes for your next paycheck.
This process can look different depending on your payroll portal. For more specific instructions and processing times for when to expect your Perpay direct deposit to be removed, please reach out directly to your employer/payroll department.
Canceling your Marketplace order or deactivating your account will not automatically stop your Perpay direct deposits if they’ve already been set up with your employer.