First: nothing negative was reported.
If Esusu couldn't match a rent payment for a month, that month is reported as "no data available." It is not reported as a late or missed payment and it will not create a negative mark on your credit file.
Why a Payment Might Be Missed
Esusu identifies rent by looking for a consistent payment in your linked bank account. A payment can be missed when something about it looks different from the usual pattern:
You paid on a different date than usual
Your rent amount changed
You paid from a different account than the one you linked
You changed banks, or changed your online banking login
Your bank connection expired
What to Do
1. Sign in to Esusu — from your Perpay account — and open your rent reporting settings.
2. Check whether your bank account is still connected. If it isn't, reconnect it.
3. Find the rent payment in your transactions and confirm or select it so it can be reported.
Common Questions
Why do I have to reconnect my bank account when nothing changed?
Bank connections can expire or time out after a period of time for security reasons, so reconnecting is sometimes needed even when nothing on your end has changed. Keeping the connection active is what allows your rent to keep being reported.
How will I know if my bank connection stops working?
Esusu will email you if your bank connection needs attention. It's worth checking your connection yourself from time to time, since rent paid while the connection is down may not be reportable later.
I've checked all of this and my rent still isn't showing.
Contact Esusu at connect@esusu.org. They can see your account, your linked bank connection, and what has been reported.
Will one missed month set back my progress?
No. A month with no data doesn't undo months already reported. Your reported on-time payments stay on your credit file, and reporting continues as future payments are detected.