Returning an Item

Our general return policy

Updated over a week ago

If your item fits within these guidelines, please reach out to our Success Team via live chat to request a return, or fill out our return form here.

A return form and return label are required for each individual item. A refund will not be issued in full if multiple items are returned under one return label.

Please review the description on your item’s product page for its specific return policy.

Non-Returnable Items:

  • Brands including Coach, Gucci, Herschel, Lego, MCM, Marc Jacobs, Michael Kors, Propel, Samsung, Stella McCartney, UGG, Vince Camuto, Zac Posen, Lenox, Mario Batali or flatware items. *Please note this is not an all inclusive list

  • Any beauty/personal care products

  • Jewelry that has been used or worn

  • Any furniture, mattress or freight item after it has left the manufacturer warehouse, regardless of buyer's remorse or size constraints

  • Any used electronic or musical items that have been removed from original packaging (unless damaged or defective)

  • Mouth-Blown Instruments, mouthpieces, harmonicas and drumsticks

  • Any tire that has been mounted

  • All pet food & specific treats

If you’re unsure whether an item is returnable, reach out to us.

Returnable items:

  • Most non-personal & non-furniture products within 30 days of delivery, including consoles

  • Most unused items in their full original packaging with factory seal still in place

Damage Claims:

  • Must be submitted within 48 hours after delivery. Please inspect your order once it has arrived.

Important Notes:

For all returns (unless the item arrived damaged or defective): Customer is responsible for the original shipping cost, a $10 return shipping fee, and a 5% restocking fee on all returned items. Your account will be credited the remaining balance once the item has been confirmed as received.


If you changed your mind about your item or need a different size, go through our returns process to receive a refund, then place another order for the item you want instead.

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