Perpay is not affiliated with your payroll provider, so we cannot automatically start or stop your payments for you. Once you have set up a direct deposit allotment to Perpay in your payroll system, those payments will continue to be sent to your Perpay account until you or your employer authorizes a change.
When you are finished paying for an order, you will need to turn off your direct deposit payments to Perpay. We’ll email you instructions on how to remove your allotment to Perpay from your payroll as soon as your final payment is processed. You’ll also find these instructions on your Perpay Dashboard at that time.
To stop your payments, please go back to where you first set your direct deposit payments up. If you can make changes to your payroll settings, this is your employee/payroll portal. If you set your payments up through the Perpay app, please update your direct deposit allotment here.
Once you log in to your payroll portal, follow the steps below:
Access your pay information and your linked direct deposit accounts.
Find your Perpay allotment and delete this account from your direct deposit settings.
Save the changes for your next paycheck.
This process can look different depending on your payroll portal. For more specific instructions and processing times for when to expect your allotment to be removed, please reach out directly to your employer/payroll department.
Canceling your order or deactivating your account will not automatically stop your payroll payments if they’ve already been set up with your employer.