Stopping Your Payments

How to manage payments once your balance is paid in full

Updated over a week ago

Your payments are automatically deducted from your paycheck as long as your Perpay direct deposit is still active. Once you’ve paid off your balance in full, you have a couple of options.

  1. Keep your payments active. If you plan on placing a new order soon, you can keep your allotment to Perpay active in your payroll and adjust the amount sent to us each pay day. Any overpayments will apply automatically to your next order. Plus, you won’t have to wait for your allotment to get set up again with your payroll for the new order.

  2. Turn off your direct deposit payments. We’ll email you instructions on how to remove your allotment to Perpay from your payroll as soon as your final payment is processed. You’ll also find these instructions on your Perpay Dashboard at that time.

Only you are authorized to make changes to your payroll. To stop payments, please log back into your employee portal to ensure that your allotment to Perpay is removed successfully.

Please note that canceling your order or deactivating your account will not automatically stop your payroll payments if they’ve already been set up with your employer.

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