Frequently Asked Questions | Perpay Help Center

Frequently Asked Questions

Answers to the most common questions about using Perpay.

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45 articles in this collection
Written by Nikos, Taylor, Molly and 2 others

Why do you need my pay stub?

Written by Jakobi
Updated over a week ago

Adding a new company

Helpful info when trying to add your company to Perpay.

Written by Nikos
Updated over a week ago

General Questions

What is your Holiday Shipping Schedule?

Holiday Shipping Deadlines & First Payment Requirements

Written by Molly
Updated over a week ago

How does it work?

A brief overview of how our program works!

Written by Molly
Updated over a week ago

Is Perpay a legitimate company?

Find us on the Better Business Bureau!

Written by Taylor
Updated over a week ago

Am I eligible to use Perpay?

Basic Requirements to use Perpay

Written by Molly
Updated over a week ago

Do you check my Credit Score or report to the Credit Bureau?

Understanding how Perpay connects with your Credit

Written by Amanda
Updated over a week ago

How do I increase my Approved Spending Limit?

Understanding how to increase your spending limit

Written by Molly
Updated over a week ago

How can I deactivate my account?

Account Cancellation Request

Written by Molly
Updated over a week ago

The Application Process & Approval

Why is a mobile phone needed to activate my account?

Mobile phone activation requirement

Written by Molly
Updated over a week ago

Why do you need my SSN & Bank Information?

Info about the security of your Social Security Number & banking information, and why we ask for it.

Written by Nikos
Updated over a week ago

Why do you collect my credit or debit card information?

Info about credit or debit cards, and why we collect them.

Written by Molly
Updated over a week ago

I entered the wrong net pay amount into my profile, can I edit this?

Updating your net pay information on your Perpay Profile

Written by Amanda
Updated over a week ago

I can’t upload my pay stub to my profile, can I send it another way?

Solutions for pay stub upload issues

Written by Taylor
Updated over a week ago

How long does it take for my application to be approved?

Application review time frame

Written by Taylor
Updated over a week ago

How can I edit my application?

Process for making changes once the application has been submitted for approval

Written by Amanda
Updated over a week ago

What happens if my Approved Spending Limit is less than my application total?

Process for adjusting applications to fit within your Approved Spending Limit

Written by Molly
Updated over a week ago

How do I cancel an order?

Application cancellation process

Written by Taylor
Updated over a week ago

My application was approved, what happens next?

Instructions to move your approved application into a payment status

Written by Molly
Updated over a week ago

Making Payments

How do I make my payments?

Scheduling and making payments on approved applications

Written by Taylor
Updated over a week ago

How much do I have to pay each pay period?

Payment period terms & amount/pay

Written by Taylor
Updated over a week ago

How many payments are needed for my item to ship?

Payment requirements for items to ship

Written by Molly
Updated over a week ago

Can I make my first payment in advance of my next pay period?

Application payment options

Written by Amanda
Updated over a week ago

Can I make additional payments towards my balance or pay more than the minimum payment amount?

Advanced payment options

Written by Molly
Updated over a week ago

What happens when I'm finished paying for my items?

Instructions for next steps once your balance is paid in full

Written by Molly
Updated over a week ago

Tracking & Delivery

When will my items ship?

Details regarding shipping & tracking

Written by Molly
Updated over a week ago

How long will it take to receive my items?

Detailed shipping expectations for your items

Written by Molly
Updated over a week ago

What carrier do you use for shipment?

Information on shipment carrier(s) for item delivery.

Written by Molly
Updated over a week ago

What is White Glove Shipping?

White Glove Shipping Details and Expectations

Written by Molly
Updated over a week ago

What happens if an item I ordered goes out of stock?

Item replacement process due to inventory changes

Written by Taylor
Updated over a week ago

How can I update my Shipping Address?

Instructions for updating a shipping address

Written by Amanda
Updated over a week ago

Perpay Policies

How do I return my item?

General Return Policy

Written by Molly
Updated over a week ago

My item arrived damaged, what should I do?

Process for returning damaged or defective items

Written by Molly
Updated over a week ago

How can I exchange my item for something different?

Item exchange policy

Written by Molly
Updated over a week ago

How can I file a Lost & Stolen Claim?

Process to file lost & stolen claim if package not received

Written by Amanda
Updated over a week ago

Do you offer a Product Warranty?

Perpay Product Warranty Options

Written by Molly
Updated over a week ago

Cash Balance Withdraw Policy

Process for Cash Balance & Withdraw Requests

Written by Molly
Updated over a week ago

Late Payment Policy

Perpay's late and missed payment policy

Written by Taylor
Updated over a week ago

Other Questions

What happens if I change jobs or get injured and have a balance with Perpay?

Process for handling account balance & payment interruptions

Written by Molly
Updated over a week ago

Bank Account Verification

Completing bank account verification on your profile

Written by Molly
Updated over a week ago

Perpay Referral Program

Give $50, Get $50 Referral Program Details

Written by Molly
Updated over a week ago

A payment shows on my pay stub but I don't see it on my profile, why?

Confirming payments on your Perpay Profile

Written by Taylor
Updated over a week ago

I forgot to stop my payments in time, where does my overpayment go?

Understanding overpayments on your account

Written by Molly
Updated over a week ago

Tire Buying Guide

General information to guide you in purchasing the correct tires for your vehicle.

Written by Molly
Updated over a week ago

Pet Product: Size Guides

General information to guide you in purchasing the correct size products for your pets.

Written by Molly
Updated over a week ago