Frequently Asked Questions

Answers to the most common questions about using Perpay.

Molly avatar Taylor avatar Jakobi avatar +2
44 articles in this collection
Written by Molly, Taylor, Jakobi and 2 others
The Application Process & Approval

Why is a mobile phone needed to activate my account?

Mobile phone activation requirement
Molly avatar
Written by Molly
Updated over a week ago

Why do you need my SSN & Bank Information?

Info about the security of your Social Security Number & banking information, and why we ask for it.
Nikos avatar
Written by Nikos
Updated over a week ago

Why do you collect my credit or debit card information?

Info about credit or debit cards, and why we collect them.
Molly avatar
Written by Molly
Updated over a week ago

I entered the wrong net pay amount into my profile, can I edit this?

Updating your net pay information on your Perpay Profile
Carolyn avatar
Written by Carolyn
Updated over a week ago

I can’t upload my pay stub to my profile, can I send it another way?

Solutions for pay stub upload issues
Taylor avatar
Written by Taylor
Updated over a week ago

How long does it take for my application to be approved?

Application review time frame
Taylor avatar
Written by Taylor
Updated over a week ago

How can I edit my application?

Process for making changes once the application has been submitted for approval
Carolyn avatar
Written by Carolyn
Updated over a week ago

What happens if my Approved Spending Limit is less than my application total?

Process for adjusting applications to fit within your Approved Spending Limit
Molly avatar
Written by Molly
Updated over a week ago

How do I cancel an order?

Application cancellation process
Taylor avatar
Written by Taylor
Updated over a week ago

My application was approved, what happens next?

Instructions to move your approved application into a payment status
Molly avatar
Written by Molly
Updated over a week ago