Please review product page for item specific return policy.
- Specific brands such as Coach, Gucci, Herschel, Lego, MCM, Marc Jacobs, Michael Kors, Propel, Samsung, Stella McCartney, UGG, Vince Camuto, Zac Posen, Lenox, Mario Batali or flatware items. **Please note this is not an all inclusive list.
- Any beauty/personal care products 💄
- Jewelry that has been used or worn 💍
- Any furniture, mattress or freight item after they've left manufacturer warehouse, regardless of buyer's remorse or size constraints*. 🚚
- Any used electronic or musical items that have been removed from original packaging (unless damaged or defective). 📦
- Mouth-Blown Instruments, mouthpieces, harmonicas and drumsticks.
- Any tire that has been mounted is NOT eligible for a return.
- Most non-personal & non-furniture products within 30 days of delivery.
- Most items, excluding specific brands above, that are unused, in their full original packaging with factory seal still in place. 📦
- Damage claims 💔must be submitted within 24 hours-48 hours of delivery, so please inspect your order once it has arrived! Click here for more information regarding reporting a damage or defective item.
If your item fits within these guidelines, please reach out to an Operations Specialist via live chat to request a return!
IMPORTANT NOTES, PLEASE READ:
*For all Returns, unless the item arrived damaged or defective: Customer is responsible for the original shipping cost, a $10 return shipping fee and a flat 5% restocking fee on all returned items. Your account will be credited the remaining balance once the item has been confirmed received.
** Please be sure to closely review the dimensions of furniture items to ensure they will fit in your home and through required doorways. These items are non-returnable.