Perpay+ FAQs
Perpay+ is designed to help you build credit, track your score, and access flexible shopping options. Below you'll find clear answers to common questions.
What’s Included with Perpay+?
When you enroll and activate Perpay+, you unlock the following benefits:
✅ Build Credit with your Perpay payment history
📊 Credit Monitoring with a dashboard that lets you track your credit score over time
💳 Access Smaller Payments to make budgeting easier
⬆️ Spending Limit Growth eligibility based on account performance
Note: You will receive access to smaller payments immediately after activating Perpay+. Credit building eligibility begins after completing four months of on-time payments exceeding $200.
How Does Credit Building with Perpay+ Work?
Once you’ve activated Perpay+ and completed four months of on-time payments exceeding $200, we will begin reporting your payment history to the three major credit bureaus:
Experian®
Equifax®
TransUnion®
We report by:
Establishing a tradeline in your name
Reporting up to 24 months of your past Perpay payment history
Reporting all future direct deposit payments
🔔 To qualify, your payments must be consistent and on-time. Some accounts may not be eligible due to platform performance. For questions, contact our Customer Success Team.
When Do I Get Access to Smaller Payments?
Smaller payment options are available immediately upon activation of Perpay+. You do not need to complete any payment history to unlock this benefit.
Which Credit Bureaus Does Perpay Report To?
Perpay reports your payment history to:
Experian®
Equifax®
TransUnion®
We report monthly once you're eligible.
When Will Perpay Start Reporting My Payments?
We report to the credit bureaus monthly. The timing may vary based on your enrollment date.
Your credit report will show up to 24 months of payment history, depending on how long you’ve been making payments to Perpay.
How Much Does Perpay+ Cost?
Perpay+ includes a small monthly fee, which is automatically applied through your existing payment method.
💡 You will not be charged this fee when your Perpay+ account is inactive.
Do I Have to Use Perpay+?
No. If you choose not to activate Perpay+, your payments will not be reported to credit bureaus. You can still shop, pay over time, and enjoy Perpay’s core benefits — with no interest or credit score impact.
Can I Turn Off Perpay+ After Activation?
Yes, but there are important considerations:
If Credit Reporting Has Already Started:
We will continue reporting until your Perpay+ obligations are complete.
Once we’ve reported your payment history, you cannot re-enable reporting for future orders after deactivation.
Closing your account does not remove Perpay history from your credit report.
If Credit Reporting Has Not Started:
You may cancel Perpay+ at any time before your first Perpay+ payment.
If canceled before reporting begins, you may choose to reactivate Perpay+ later.
To make changes, contact our Customer Success Team.
How Can Perpay+ Help Build My Credit Score?
Perpay+ can improve your credit profile by:
Adding a new tradeline to your credit report
Reporting consistent, on-time payments
Increasing the length of your credit history
Contributing to your credit mix
Your score is based on multiple factors, including payment history, credit utilization, credit age, inquiries, and account types.
To understand more about what affects your credit, visit:
How Does Perpay+ Let Me Monitor My Credit?
After activation, your Perpay+ dashboard will display your credit score and show changes over time. You’ll also see personalized insights about what’s affecting your score.
What Is VantageScore®, and How Is It Different from FICO®?
VantageScore® is a credit scoring model developed by the three major bureaus. Unlike FICO®, it uses one scoring formula across all agencies, offering more consistent scores.
What Factors Determine My Credit Score?
Credit factors tracked by VantageScore include:
Payment history – Extremely influential
Age and type of credit – Highly influential
Credit utilization – Highly influential
Total balances and debt – Moderately influential
Available credit – Less influential
Recent inquiries and behavior – Less influential
To learn more, check your Perpay+ dashboard or visit the credit bureaus’ websites.
Why Hasn’t My Score Changed?
Credit score changes may take time to reflect:
Your score is based on recent bureau updates — there may be a short delay
Credit building is gradual — consistent on-time payments are key
Keep monitoring through your dashboard for updates over time
How Will My Credit Report Reflect My Perpay+ Account?
Once reporting begins:
A new tradeline labeled “Perpay” will appear
Your available credit will reflect your Perpay spending limit
If your limit increases, your report will update to show the new amount
Will You Keep Reporting If I’m Not Making Payments?
Yes. Even if you're not currently making payments, your Perpay+ tradeline will remain active and may continue to positively impact your credit.
Bonus: You won't be charged a monthly fee while inactive.
What Should I Do If I Find an Error on My Credit Report?
Contact Perpay Support:
If you see incorrect information related to your Perpay+ tradeline, reach out to our Customer Success Team:
📧 Email: hello@perpay.com
📫 Or write to us at:
Perpay Inc.
2400 Market Street, Suite 300
Philadelphia, PA 19103
In your message, include:
The specific item you believe is incorrect
Why you believe it’s incorrect
Any supporting documentation
You May Also Contact the Credit Bureaus:
Have Suggestions for Perpay+?
We’re always improving! If you have ideas for new features or perks, let us know here. We’d love your feedback.