If you’ve paid your Marketplace order amount in full and ended up paying more than what was needed to cover your order, the overpayment will be displayed as a cash balance in your account.

If your Perpay account is inactive, reach out to support to reactivate it to access your balance, initiate a withdrawal, and add your bank account if necessary.

You can use your cash balance as a credit toward any future Marketplace order,* or you can withdraw the funds to a verified bank account on file.

If you keep your cash balance in your Perpay account, it will be automatically applied to your next approved Marketplace order.

You can view your cash balance at any time by expanding the side menu on the right of your Dashboard.

*Please note, applying a cash balance to a new Marketplace order does not initiate shipment. We still require the first payment via direct deposit to release the order for shipment preparation. Your order total, not including the cash balance, must still be within your available spending limit.

To process a withdrawal, click “Withdraw” next to the cash balance amount in the menu on the top right corner of your Dashboard.

A cash balance will only show on your profile if that cash balance is either available for withdrawal or able to be applied to a future Marketplace order.

If you’re having trouble with this process or if your overpayment has been applied to your balance, please reach out to our Customer Success Team for assistance.

Be sure that you have a cash balance to withdraw. If overpaid funds have been applied to your balance on the Perpay Marketplace or Credit Card, you will need to contact support for assistance in order to release and withdraw applied funds.

If you have a cash balance available for withdrawal, it will appear as shown in the screenshot below: