If you’ve paid your Marketplace order amount in full and ended up paying more than what was needed to cover your order, the overpayment will be displayed as a cash balance in your account.
You can use your cash balance as a credit toward any future Marketplace order,* or you can withdraw the funds to a verified bank account on file.
If you keep your cash balance in your Perpay account, it will be automatically applied to your next approved Marketplace order.
You can view your cash balance at any time by expanding the side menu on the right of your Dashboard.
*Please note, applying a cash balance to a new Marketplace order does not initiate shipment. We still require the first payment via direct deposit to release the order for shipment preparation. Your order total, not including the cash balance, must still be within your available spending limit.
To process a withdrawal, click “Withdraw” next to the cash balance amount in the menu. Withdrawals must be processed through a verified bank account on file.
A cash balance will only show on your profile if that cash balance is either available for withdrawal or able to be applied to a future Marketplace order. Please allow 2-3 business days after the withdrawal for the requested funds to reach your bank account.
If you’re having trouble verifying your bank account or receiving the small verification deposits, please reach out to our Customer Success Team for assistance.
You can find the option to withdraw here: