If you’ve paid your Marketplace order amount in full and ended up paying more than what was needed to cover your order, the overpayment will be displayed as a cash balance in your account.
Prerequisites for Withdrawing Overpaid Funds from your Cash Balance
Before you request a withdrawal, ensure the following:
You have a valid bank account linked to your Perpay profile.
Your bank account is verified. Verification requires completing the micro-deposit process detailed in your Perpay profile. Micro-deposits typically arrive within 1-3 business days.
If your Perpay account is inactive, reach out to support to reactivate it to access your balance, initiate a withdrawal, and add your bank account if necessary.
You can use your cash balance as a credit toward any future Marketplace order,* or you can withdraw the funds to a verified bank account on file.
If you keep your cash balance in your Perpay account, it will be automatically applied to your next approved Marketplace order.
You can view your cash balance at any time by expanding the side menu on the right of your Dashboard.
*Please note, applying a cash balance to a new Marketplace order does not initiate shipment. We still require the first payment via direct deposit to release the order for shipment preparation. Your order total, not including the cash balance, must still be within your available spending limit.
To process a withdrawal, click “Withdraw” next to the cash balance amount in the menu. Withdrawals must be processed through a verified bank account on file.
Adding and Verifying a Bank Account:
Log in to your Perpay profile.
Navigate to the ‘Your Banks’ section at https://app.perpay.com/bank/.
Enter your bank account information and wait for micro-deposits to appear in your bank account within 1-3 business days.
Once the micro-deposits are credited, go back to Perpay and verify your account by entering the exact deposit amounts, including decimals.
Requesting the Withdrawal:
Log in to Perpay and tap the menu icon in the top right corner of your screen.
Your cash balance will appear in the expanded menu.
Click “Withdraw” next to your cash balance amount and confirm the last four digits of the verified bank account to which you wish the withdrawal sent.
A cash balance will only show on your profile if that cash balance is either available for withdrawal or able to be applied to a future Marketplace order.
After Submitting Your Request:
Withdrawals from your cash balance are only issued to the verified bank account on file.
It typically takes 2-3 business days for the funds to appear in your bank account.
If you’re having trouble verifying your bank account, receiving the small verification deposits, or if your overpayment has been applied to your balance, please reach out to our Customer Success Team for assistance.
Troubleshooting Issues
If You Can’t See the Withdrawal Option:
Verify that the bank account verification process is finalized.
Repeat the micro-deposit verification steps if necessary, being very careful to enter the micro-deposits correctly. Log any errors with screenshots and contact Perpay support for assistance.
Be sure that you have a cash balance to withdraw. If overpaid funds have been applied to your balance on the Perpay Marketplace or Credit Card, you will need to contact support for assistance in order to release and withdraw applied funds.
If you have a cash balance available for withdrawal, it will appear as shown in the screenshot below: