I accepted my Perpay Credit Card offer. When will my credit card ship?
Perpay requires your first minimum direct deposit from your paycheck in order to open your credit card account and ship out your credit card. Once set up, this deposit will be sent on your next pay day!
You can set up your direct deposit by logging into your payroll portal directly from your Perpay account.
If you are unable to set up your deposit through your Perpay account, please contact the payroll department of your employer to update your direct deposit.
How long will it take to arrive once my credit card ships?
After your first minimum direct deposit amount is received, the credit card will be delivered to your address on file. Most credit cards are received within 5 to 15 business days. Delivery times may vary slightly based on your location and USPS postal schedules.
If your card does not arrive within the expected timeframe, wait a few additional days to account for minor courier delays. If no delivery occurs, request a replacement card. The original card will be automatically canceled and cannot be activated even if it later arrives. Expect another 5 to 15 business days for the replacement card's delivery.
When can I start using my credit card?
When you receive your credit card in the mail, go to perpay.com/activate to activate your credit card. You can also scan the QR code provided in your credit card envelope.
After this, just follow the instructions provided to complete activation and your credit card will be all set to use!
Do you have a digital card?
After your credit card is received in the mail and activated, you will be able to add it to your digital wallet. Unfortunately, at this time, a digital credit card is not available prior to physically receiving and activating your credit card.
I need a replacement credit card. How does this process work?
If your credit card was lost, stolen, or damaged, you can request a replacement card.
Replacement credit cards are typically delivered within 5 to 15 business days of your request. Once a replacement is processed, the original card will be automatically canceled and cannot be activated even if it later arrives. Once received, you can go to perpay.com/activate to activate your new credit card and start using it. Additionally, if your Perpay account is suspended due to issues like missed payments, a replacement cannot be shipped until the account becomes active.
The Perpay Credit Card is issued by Celtic Bank.