Please review the Product’s Description page for your item’s specific return policy.

If your item qualifies for return, a return request must be submitted and approved by our Returns Team. Please note that a return request must be submitted for each item you would like to return. Most return requests must be submitted within 30 days of delivery, damaged returns must be submitted within 48 hours of delivery.
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To initiate a return, please navigate to the Perpay help support icon on your dashboard and request to return your item. You can also initiate a return by emailing us at hello@perpay.com. Our Returns Team will gather all the necessary information to process your return request.

If you have any questions or experience any issues requesting a return, please reach out to our Customer Success Team.

If your item arrived damaged or defective, please do not discard the original shipping container. Provide clear images of the item as well as the original shipping container as it arrived.

Damage claims must be submitted within 48 hours after delivery. Please inspect your Marketplace order once it has arrived.

If your item is defective, please provide a thorough explanation of the defect in your return request.

If you received a different item than what you ordered, please hold on to the original shipping container. Please provide an image of the shipping label attached to the package in your return submission.

If you changed your mind and no longer wish to keep the item, you can return the item as long as it is unused and you have the original shipping container.

Please note that for some items, such as electronics and fragrances, the factory seal of the product cannot be broken. This means that the item must be in its unopened manufacturer’s packaging to be eligible for return.

When returning an item that is not damaged, defective, or the wrong item, the returning party is responsible for the original shipping cost, a $10 return shipping fee, and a 5% restocking fee. Your Perpay account will be credited the remaining balance once the item has been returned.

If you changed your mind about your item or need a different size, please initiate a return for a refund through our returns process. In this process you will have the ability to work with our team to find a suitable replacement.

Below are some tips to help you request a return! Following these tips will help you get a smoother return experience.
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Please submit clear photos and/or videos to prevent delays in processing your return.

If you have opened the manufacturer’s packaging, please send us photos of every side of the item you would like to return.

If you have not opened the manufacturer’s packaging, please do not open it, you can just send photos of every side showing the sealed box.

Provide us all the information we need to understand why you are returning the item.

Providing us with as much information as possible ensures that our team can provide the quickest, easiest return experience possible!