You can cancel a Marketplace order at any time before it begins processing for shipment. If an order is “Pending” or “Order Approved,” you may be able to cancel your order on your own.

To cancel an order, click on the Orders tab in your Perpay profile. Find the order you wish to cancel and click "Cancel."

Select a cancelation reason to complete this process.

Once a Marketplace order has been canceled, it will display as “Order Canceled” on your page (see below).

If you would like to cancel a Marketplace order that is showing as “Current”, you will need to reach out to our Customer Success team (see below).

Please note that items that have already begun processing for shipment can not always be canceled.