Where to Find Your Shipping Address
Go to the Orders tab on your Perpay dashboard.
You’ll see the shipping address listed under each order you’ve placed.
Important: Updating your address on your Perpay profile will not change the shipping address for orders you've already placed.
Confirm Your Address at Checkout
Shipping addresses are order-specific and confirmed at checkout.
To send your next order to a new address, update the shipping details during the checkout process.
You can edit the shipping address any time before your order enters a "Current" status by cancelling your order and placing a new one to the correct address.
What Happens Once an Order Is "Current"
Once your order is marked as Current, it means it has entered the shipping process.
At this stage, we're unable to guarantee address changes.
If there's an error, reach out to our Customer Success Team as soon as possible — we'll do our best to update the address with our distribution partner, but it depends on the item and shipping provider.
Shipping Restrictions & Pick-Up Locations
We cannot ship to PO boxes or mail carrier pick-up points.
If you want your package held at a pick-up location, contact the mail carrier after the item ships and request a hold at a convenient location.