PaymentSecure™

When you purchase the PaymentSecure™ payment protection plan, your payments are protected from a variety of unfortunate circumstances. In qualifying situations, any outstanding payments will be forgiven and Perpay will not attempt to collect unpaid balances.

PaymentSecure™ protects your purchase in the below circumstances:

  • Permanent Layoffs

  • Long-Term / Permanent Disability

  • Death

In the event of the above circumstances, simply submit appropriate proof to our Success Team and your account balance will be reviewed. Once the proof has been validated, your balance will be forgiven.

PaymentSecure™ only applies to circumstances that are due to no fault of your own. As such, PaymentSecure™ does not cover voluntary separation from employment, short-term leave, FMLA or termination for cause. In situations of voluntary separation from employment or termination for cause, you remain responsible for outstanding account balance.

PaymentSecure™ is not available for seasonal, part-time, temporary or time-limited contract employment positions.


ProductSecure

All items on the Perpay Marketplace are covered under the manufacturer's warranty for the first year of purchase against manufacturer defects or workmanship errors.

Perpay's ProductSecure warranty extends the terms of the manufacturer's warranty for 1 additional year on most items purchased through Perpay (i.e., appliances, tires*, fashion and/or electronic items). Please note, this is not an all-inclusive warranty.

ProductSecure does not warrant against theft, accidental damage, or misuse. Accidental damage includes but is not limited to dropping, cracked or damaged screens, and exposure to liquid or heat.

How to use your ProductSecure

Please be prepared to provide photos of the product(s) and a clear explanation of the issue, so our team can review your ProductSecure claim.

In order to exercise this 1-year extended warranty, we will need you to provide both of the following:

  • Written / screenshot confirmation from the manufacturing company stating that your item's issue would have been covered under the 1-year manufacturer's warranty if it was within a year or purchase.

  • A claim number or ticket number provided by the manufacturer for our team to reference when contacting the manufacturer

We cannot proceed with the ProductSecure warranty without both items listed above.

Only the manufacturer can confirm that your item’s issue would have qualified under the original 1-year manufacturer’s warranty. If you have questions about if your issue qualifies, please contact the manufacturer directly.

ProductSecure is limited to the original sale price of the product and is disbursed in the form of a reimbursement of repair or replacement cost.

Additional Information

*ProductSecure & Tires:

If purchased with your tires, Product Secure will cover the replacement (within one year of the extended warranty) for your covered tire in the event the tire is deemed non-repairable by a reputable auto service repair facility and falls within standard tire manufacturer guidelines. Formal documentation will be required for claim approval.

Standard Tire Manufacturer warranty protects against premature tire wear or manufacturing defects ONLY. Perpay and the manufacturer are not responsible for damage created by contact by road hazards.

Applicable warranty conditions covered deemed by the manufacturer only. To learn more about a manufacturer warranty, please contact the manufacturer directly.


FurnitureSecure

FurnitureSecure is a (1) one-year extended manufacturer's warranty on your furniture purchase. Please review the specific manufacturer's warranty for your furniture selection to understand what is covered. With a FurnitureSecure warranty, we will extend the manufacturer's warranty so you can enjoy an additional year of coverage.

Add your FurnitureSecure warranty by checking the "ADD" box during checkout. Once your product arrives, send the serial number for your covered furniture to the Operations Department within five (5) days or receipt.

In the event you experience an issue and purchased the FurnitureSecure Warranty, please contact a Perpay Team Member via our Live Chat, or email hello@perpay.com.

Please be prepared to provide photos of the damaged product(s) and a clear explanation of the issue so we can work to get your issue resolved as soon as possible.

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