If you're having trouble accessing your Perpay account due to a forgotten password, login issues, or other related concerns, the steps below will guide you through password recovery, common troubleshooting scenarios, and more.
Visit the Password Reset Link: Navigate to the Perpay password reset page: https://app.perpay.com/login/reset_password/.
Use the 'Forgot' Option: On the Log In screen, click the "Forgot password?" button. An email with a password reset link will be sent to your registered email address.
Check Spam Folder: If you do not see the password reset email in your inbox, make sure to check your spam or junk folder as it may be filtered there.
Troubleshooting Specific Issues
After Resetting Password, You Still Can't Log In
If you're unable to log in after resetting your password:
Verify your internet connection.
Attempt to log in on a different device.
Redownload the Perpay app to ensure it is updated.
Password Reset Email Not Received
Double-check that you’re entering the correct email address associated with your Perpay account.
If still not received, clear your browser’s cache and cookies or attempt resetting on a different browser.
Additional Information
Using a VoIP or Google Voice Phone Number
Accounts linked to VoIP numbers, like those provided by Google Voice, will require an update to a valid mobile number. This is essential as mobile numbers are needed for account activation and notification regarding your account.
Updated Contact Information
If you've recently updated your email address, note that your password remains unchanged. You can still reset it if needed by using the standard reset link mentioned above.
If your phone number has changed, update it in your account settings after successfully logging in.
Tips for a Smooth Password Recovery Experience
Always ensure you're entering credentials correctly, especially after changing account details.
Avoid reusing old passwords during the reset process.
Keep security settings updated to prevent unauthorized access. Consistently following these best practices will ensure uninterrupted access to your account.