Reactivation
Are you looking to rejoin us? We’re happy to see you again!
If you had a Marketplace account with us that you chose to deactivate but want to come back to Perpay, you can reach out to our Customer Success Team with the email associated with your account, and we’re happy to get you back up and running if possible.
Please note that you cannot reactivate your Marketplace account through your Perpay profile. Please reach out to our Customer Success Team.
Deactivation
Need to deactivate your Marketplace account? Click View Profile & complete the following steps:
Click Cancel My Account at the bottom of the page
Select your reason for cancellation
Click Cancel
If your Marketplace account is eligible for cancellation, your account will automatically be canceled, and you will lose access to your Perpay profile, including your Spending Limit, order history, etc.
Please note that you will not be able to cancel your Marketplace account if there is an outstanding balance, an active cash balance, or any unresolved issues. In these cases, please contact the Customer Success Team for further assistance.
