There are three approval processes when placing an order on our Marketplace:
Marketplace order approval
Instant/active shipment approval
Once you are happy with the items in your cart and finalize your Marketplace order, it immediately goes under review with our Approvals team. Each order must go through the approval process.
Some factors that go into the order approval process are:
Your payment history with us
The completion of your Perpay profile
Whether the order total is less than your available spending limit
All orders must be within your available spending limit for our Approvals team to review.
Marketplace Order Approval Statuses:
Awaiting payment/Order Approved
This status means your Marketplace order was approved by our Approvals Team and we’re just waiting for your first qualifying payroll direct deposit payment (Read this article for more information about how to set up your direct deposit)!
Once your order is approved, we’ll let you know via email and on your Perpay dashboard! Then, you’ll be able to set up your direct deposit to send us your first payment (please note that we operate solely through direct deposit for approving Marketplace orders for shipment). We will walk you through this process and help you get set up.
In review
This status means your Marketplace order is currently under review with our Approvals Team, which will normally have a decision within minutes but can take up to 1-2 business days. You also may see this as “order pending approval” on your order history.
Action required
Reach out to our Customer Success Team for further assistance - we might just need some more information from you to get the ball rolling! You also may see this as “order pending approval” on your order history.
Not approved
If your Marketplace order is not approved, you can try placing a different order for review or come back in a few months to have your account re-evaluated. We understand this might be disappointing news, but we hope to be able to work with you soon!