If your Ashley item arrives damaged, or, if it’s missing parts, don’t worry! Our Team is here to help.

The fastest way to get this taken care of is by visiting the Ashley Furniture Parts Site. On this website, you can pick out the exact parts you would like replaced for your item.

To look up the parts you may need, you will need to obtain the Ashley Model and Serial numbers, which can be found on the bottom right-hand side on the first page of your Assembly Manual that came with your order. Your Assembly Manual also contains the part numbers for any parts you’re looking to have replaced.

Once you have confirmed and selected which parts you’d like replaced, proceed to the Shipping Details section, and make sure that your shipping address is the same as the shipping address used on your initial order.

Review to ensure all the info is correct, then simply submit your replacement parts order!

Once completed, an order number will be provided for your replacement parts order. Please keep a record of the replacement parts order number as you will need it to track your package.

If you are having trouble accessing the website, creating an order for your replacement parts, or tracking your replacement parts order, please contact our Customer Success Team, and we’ll be happy to help you from there!