My rent went up at renewal. What do I need to do?
Contact Esusu at connect@esusu.org and let them know your new rent amount. Their team updates it on your account. This isn't something you can change yourself right now, and it matters — if the amount on file doesn't match what you're actually paying, your payments may stop being detected.
I'm moving. What do I need to do?
Contact Esusu at connect@esusu.org with your new address and lease dates. Their team updates your existing account rather than creating a new one.
Will I keep the rent history I've already built?
If you move within the same state, your tradeline continues and your existing history is preserved. If you move to a different state, contact Esusu before you move so they can tell you how your reporting will be handled — moving across state lines can affect whether your history carries over.
Why can't I update this myself?
Lease details are handled by Esusu's support team today. Esusu has told us they're working on making these updates self-service, but there's no date yet.
Can Perpay update my rent amount or address?
No. Your lease details live on your Esusu account, so those updates have to go through Esusu.
What happens if I don't update a rent increase?
Your payments may stop matching what Esusu expects, and those months could come back as "no data available" instead of on-time payments. It's worth telling them as soon as your renewal is signed.