We understand how important getting your items in time for the holidays is for you and your loved ones. Shop with Perpay and make this Holiday season the best and easiest one yet!
When will my first payment be made?
When will my order ship?
When will my order arrive?
What if an item goes out of stock?
Can I return a holiday gift?
Can I change the shipping address?
Where can I learn more about shipping and delivery?
When will my first payment be made?
Payments at Perpay are made via payroll direct deposit. Direct deposit payments are aligned with your pay cycle (i.e. weekly, bi-weekly, monthly, etc.)
For example: Let’s say today is Tuesday, and your next pay day is on Friday.
If you place your order and set up your payroll payments today (Tuesday), you can expect your employer to send us your first payment on Friday*.
*Please note, each employer is different. For some payroll providers, changes may take up to 2 pay cycles before your payment is sent to us
When will my order ship?
Orders typically ship within 3-5 days after we receive your first payment.* A more precise estimate for your item can be found on the product page (see image below). Based on your company’s payroll system, we may be able to ship your order before your first payment.
*Payments are aligned with your pay cycle and sent to us directly through your payroll provider
When will my order arrive?
You will receive a tracking number once your order ships. Delivery usually occurs within 3-5 business days of receiving the tracking number. Exact shipping times depend on your location and the carrier, so please refer to your tracking information for the most accurate delivery estimate.
Shipments may be delivered in multiple packages and delivered on different dates.
In rare cases, items may go out of stock before we receive your first payment, or are otherwise not processed in time to arrive by Christmas. Please refer to the product page for the latest available holiday delivery information, and your tracking number for most accurate delivery estimate. Click here for more information.
What if an item goes out of stock?
If an item goes out of stock between the time you place your order and the time we receive your first direct deposit, we’ll reach out to you directly via chat. We’ll ask whether you’d like a similar item as a replacement. If you choose to cancel the unavailable item, we’ll remove its cost from your order total. See What happens if an item I order goes out of stock?
Can I return a holiday gift?
Please review your item’s product description page for its specific return policy. Most return requests must be submitted within 30 days of delivery, and damage claims within 48 hours of delivery, so inspect gifts when they arrive. If you’re returning an item that isn’t damaged, defective, or the wrong item, you’re responsible for the original shipping cost, a $10 return shipping fee, and a 5% restocking fee. Some items, such as electronics and fragrances, must be returned unopened in the manufacturer’s packaging. Exchanges are handled through the return process. See Returning an Item.
Can I change the shipping address?
Once an order enters the shipping process, we can’t change the shipping address or delivery instructions, so double-check the address if you’re sending a gift. Customers also aren’t authorized to alter delivery instructions with the carrier.
Where can I learn more about shipping and delivery?
For more information about our shipping timeframes, check out our Shipments and Deliveries article collection here!