Perpay

Instructions for updating your shipping address

How can I update my shipping address?

What to do if your items are damaged or defective

How to file a claim on a package that was lost or stolen after being marked as delivered by the shipping carrier.

Replacing an item in your Perpay Marketplace order after inventory changes

Information on the Perpay Active Shipping program and how you can qualify.

How to find the shipping timeframe and tracking information for your Perpay Marketplace order.

More information about PaymentSecure and ProductSecure

How to request a replacement package if your Marketplace order gets lost in transit.

What to do if your Ashley Furniture item is damaged or missing parts upon delivery

Understanding shipping timeframes, our returns process, and handling delivery issues. 

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