Perpay

Instructions for updating a shipping address

How can I update my shipping address?

What to do if your items are damaged or defective

How to file a claim on a package that was lost or stolen after being marked as delivered by the shipping carrier.

Replacing an item in your order after inventory changes

How to find the shipping timeframe and tracking information for your order.

More information about PaymentSecure and ProductSecure

How to request a replacement package if your order gets lost in transit.

What to do if your Ashley Furniture item is damaged or missing parts upon delivery

Understanding shipping timeframes, our returns process, and handling delivery issues. 

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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