Perpay

Instructions for updating your shipping address

How can I update my shipping address?

Marketplace Exchanges

What to do if your items are damaged or defective

Damaged or Defective Items

How to file a claim on a package that was lost or stolen after being marked as delivered by the shipping carrier.

What should I do if my package is missing?

What carrier do you use for shipment?

Replacing an item in your Perpay Marketplace order after inventory changes

What happens if an item I order goes out of stock?

Information on the Perpay Active Shipping program and how you can qualify.

What is Active Shipping and how do I qualify?

How to find the shipping timeframe and tracking information for your Perpay Marketplace order.

When will my Marketplace order ship?

More information about PaymentSecure and ProductSecure

Warranty Plans

How to request a replacement package if your Marketplace order gets lost in transit.

What should I do if my tracking hasn’t been updated in a while?

What to do if your Ashley Furniture item is damaged or missing parts upon delivery

Ashley Furniture Orders: Damaged or Missing Parts

Important Perpay Holiday Shopping Information

Understanding shipping timeframes, our returns process, and handling delivery issues. 

Shipments and Deliveries

My Account

Terms

Privacy

Find answers and get help from Intercom Support and Community Experts

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