What is Active Shipping?
Active Shipping is a feature offered to select Perpay members who have had a direct deposit payment applied to their Marketplace order balance within their last pay period. With Active Shipping, a new order can begin processing for shipment as soon as it's approved, without waiting for your next direct deposit payment.
If a new order you place qualifies for Active Shipping, our Approvals Team will consider your most recent direct deposit payment as part of the approval process. Active Shipping is decided case by case for each qualifying order. Keeping your deposits above your minimum payment and making on-time payments can help.
If your order is approved for Active Shipping, we'll ship it without waiting for your next payroll payment!
How do I qualify for Active Shipping?
To put yourself in the best position to qualify for Active Shipping for future orders:
Increase your direct deposit amount.
Continue to make on-time payments toward active orders.
If your account qualifies for Active Shipping consideration, you will see a banner like the one pictured here:
Not all qualifying orders will be approved for Active Shipping. If an order isn't, we can't release it for shipment until your next qualifying direct deposit has been received. Orders that exceed your spending limit also don't qualify, so consider restructuring your order to fit within your available spending limit.
How does Active Shipping affect my payments?
The increase to your Marketplace balance from an Active Shipping order may raise your minimum payment. You may still need to increase your direct deposit even if your order has already started shipping. View your minimum payment here.
Active Shipping doesn't change your payment schedule. Payments are still expected on your regular pay cycle, even if your order ships before that day.
Why does my Active Shipping order still say it's preparing for shipment?
Active Shipping orders are still subject to the shipping timeframe listed on the product page. With a typical order, that timeframe begins once your first qualifying direct deposit arrives. With Active Shipping, it begins as soon as your order is approved. "Preparing for shipment" is expected until tracking is available. If you don't have tracking within the timeframe listed on the product page, please contact our Customer Success Team.
We're unable to expedite shipping for any order.
Related Articles