Here are our recommendations for successfully uploading a paystub:
Paystubs must be the official documents provided by or accessed through your employer. We do not accept W-2s, proof of self-employment, screenshots of bank accounts, or selfies. (though we do appreciate seeing our customers' smiling faces!).
If you are supplying us with a paystub, we require your most recent paystub for our review.
Please make sure that all four corners of your paystub are visible. We find the best way to get your whole paystub is by looking for a link on your payroll portal that says “View full paystub” or “Download full paystub”. Sometimes these options are only available on a laptop or desktop computer.
Pay summaries are a good overview of your paystub but often don't include everything we need. Please make sure that your paystub includes your full name, your company's name, and current + year to date totals for earnings, taxes, and deductions.