Here are our recommendations for successfully uploading a paystub:
- Paystubs must be the official documents provided by or accessed through your employer. We do not accept W-2s, proof of self-employment, screenshots of bank accounts, or selfies. (though we do appreciate seeing our customers' smiling faces!).
- If you are supplying us with a paystub, we require your most recent paystub for our review.
- Please make sure that all four corners of your paystub are visible. We find the best way to get your whole paystub is by looking for a link on your payroll portal that says “View full paystub” or “Download full paystub”. Sometimes these options are only available on a laptop or desktop computer.
- Pay summaries are a good overview of your paystub but often don't include everything we need.. Please make sure that your paystub includes your full name, your company's name, and current + year to date totals for earnings, taxes, and deductions.