We understand there are a variety of circumstances that may lead to disruption of payments through your payroll direct deposit.
If you anticipate anything affecting your payments, such as a job change or other unexpected life event, please contact our Success Team as soon as possible.
Any missed payments or underpayments can negatively impact your spending limit and ability to place orders with us in the future. If you are experiencing any financial hardships, feel free to reach out to us so we can work out a plan to minimize the impact on your account.
Setting up a payment plan for the Marketplace:
We can set up an alternative payment plan via credit or debit card until you can restart your payroll direct deposit for the marketplace.
First, make sure you have a card added to your profile. If you don’t already have one, you can click here.
If you wish to set up a payment plan, just reach out to the customer success team with the following information:
Last 4 digits of the card you would like to use
Payment frequency (i.e. bi-weekly, usually aligned with your previous pay-cycle)
Payment amount (typically your current minimum payment)
Please know, we run any scheduled payments in the early morning of your scheduled payment date at approximately 4:00 AM EST. Please choose a day when you expect to have the funds available and your card unlocked so your payment goes through successfully.
Setting up a payment plan for the Perpay credit card:
Payments toward the Perpay credit card can only be accepted through bank transfer and will not prevent suspension. Additional payments may be used to avoid late fees on your account. We will have to receive a payroll direct deposit payment at or above your minimum payment to keep your card active.
Check out this article to learn more about payments for your Perpay credit card.
Disruptions of payment due to job change:
If you’re changing jobs, please also let us know the following information so we can ensure your account remains in good standing during the transition:
New Pay-cycle (i.e. bi-weekly)
Date of your last pay day with your old employer
Date of your first pay day with this new employer
Once you are able to resume direct deposit payments, please see our Direct Deposit Set Up article for instructions on setting up your payments with your new employer!
We understand that unexpected situations arise and are always happy to work with you on an alternative payment plan when they do to minimize the impact on your account.
However, we are unable to put scheduled payments on hold at any time nor are we able to update your expected minimum payment.
Make sure you are logged into your Perpay account and click here to reach out to our team.
Please note: if you are on the in-app messenger, you will need to select the 'Open in help center' to begin.
*Payment plans are only able to be used in the event that you are unable to make payment via payroll direct deposit for existing active orders or an active Perpay credit card. Payments made via debit or credit card will not ship out any orders.