In order to submit an order for an item on the Perpay Marketplace, you must first set up your payroll direct deposit. Payments made through payroll direct deposit are the primary payment method for Marketplace orders.
On the Perpay Marketplace your minimum payment amount is the amount you are expected to pay through your payroll direct deposit each pay period to help keep you on track with your Marketplace order payment schedule.
This method makes paying on time easy because direct deposit payments are aligned with your pay cycle (i.e. weekly, bi-weekly, monthly, etc.).
When you're making payments towards more than one Marketplace order, you won't need to create a new direct deposit for every new order; instead, your minimum direct deposit payment amount will increase to cover your minimum payments for all active Marketplace orders.
Marketplace orders are non-recourse. The only consequence of failing to make all agreed Marketplace order payments is potentially losing access to the Marketplace to place future orders.
If you open a Perpay Credit Card, as issued by Celtic Bank, a required direct deposit amount must be sent to your Perpay account in order to activate and keep your card open for usage. Payments are effortless and automatic when enrolled in autopay. These payments will be funded by your paycheck direct deposits and help build credit.
If you also have a Perpay Marketplace account with an active order, the required direct deposit amount for the Perpay Credit Card is added on to your minimum direct deposit amount for the Perpay Marketplace. This overall minimum direct deposit amount is the minimum amount you need to keep your credit card active and to stay on track with your Marketplace payment schedule.
Once your Marketplace order or Perpay Credit Card application is approved, we require one full payment from your payroll direct deposit at or above your total minimum payment to be made before we prepare your Marketplace order or Perpay Credit Card for shipment!
Please note that Perpay does not have the ability to change or cancel any direct deposit amount sent from your employer or payroll provider. Only you can direct your employer or payroll provider to change or cancel your direct deposit amount sent to your Perpay account.
Payment Setup
On the Marketplace and/or Card tab on your Perpay profile, you will see the option to set up your direct deposit once an order is approved.
You can follow this link to set up your direct deposit to Perpay đ Below is what you should see if you are able to set up direct deposit successfully through Perpay.
I canât set up my direct deposit through Perpay
If you are unable to set up your direct deposit automatically through Perpay, you can set up your direct deposit manually. Click âset up direct deposit on your ownâ and then click âgo to my instructionsâ. This will give you instructions on how to set up your direct deposit payments on your own. Below are more detailed instructions on how to set this up.
How to set up your direct deposit manually
Login to your employee payroll portal.
This is typically provided by your employer and is usually the same place that you view your paycheck online.
Some common payroll providers are: ADP, Gusto, Paychex, Paycor, etc.
Find your direct deposit or payment information.
There is usually a place where you can edit or manage your direct deposit accounts.
Set up your direct deposit by adding another account using your individual Perpay account and routing number.
These numbers can be found on the Manual Payment Setup Instructions page or on your Direct Deposit Form on your Perpay account.
Please note: Perpay payments are made to JPMorgan Chase Bank located in New York, NY.
Double check that you have entered the correct account and routing number into the account information.
Entering the incorrect routing and/or account number can result in rejected payments or payments being sent to the wrong account.
Save your changes!
If you need further help with this, please contact our Customer Success Team.
What if I canât split my direct deposit?
Not sure if you can split your paycheck? Please check with your payroll department.
If you arenât able to split your paycheck within your payroll system, we can split it for you for your Marketplace orders đ Please note, we are unable to support splitting payments for the Perpay Credit Card.
Early on your payday, your employer will send your full paycheck to your unique Perpay payment account, held with our partner JP Morgan Chase. Our system will automatically split your paycheck, applying your minimum payment for your Perpay account to your balance. After that, the remainder of your paycheck will be sent to your preferred bank account on file on the same day.
Click here to learn more about using Perpay when you are unable to split your paycheck.
Updating my direct deposit amount
If your total minimum direct deposit amount has increased, you will need to update the amount you send to us so we can prepare your Marketplace order or Perpay Credit Card for shipment! You can find your total minimum direct deposit amount on the Direct Deposit tab of your Dashboard.
If you have set up your direct deposit through Perpay, follow the instructions on your profile to update your direct deposit amount.
If you set up your direct deposit manually or are unable to update your direct deposit through Perpay, log in to your payroll portal and find your Perpay direct deposit account. From here, you can edit your direct deposit amount to your new total minimum direct deposit payment and save your changes.
Some payroll departments are a bit slow to enact the requested changes and update the direct deposit amount. It may take an additional pay cycle for the changes to show on your Perpay profile.
Once we receive this updated direct deposit amount we will send along a text and email confirmation! đ
Perpay does not have the ability to change or cancel any direct deposit amount sent from your employer or payroll provider. Only you can direct your employer or payroll provider to change or cancel your direct deposit amount sent to your Perpay account.
Please note: We do not accept other forms of payment (e.g. bank account transactions, debit/credit card payments, etc.) to prepare Marketplace order(s) for shipment or to open a new Perpay Credit Card account.
Customers do have the option of making extra payments via a bank account, or a credit or debit card (Credit card or debit card payments available only for the Perpay Marketplace).
Click here to learn more!