Every order on Perpay must go through a review process. Once you submit an order, it gets sent to our Approvals Team for review. Most orders receive a decision within a few minutes, but the review process can take up to 1-2 business days*. At this point, you’ll see your order status labeled as “Pending.” If there is an issue with your order, we’ll reach out, and you’ll see next steps on your Perpay dashboard.
Once your order is approved, we’ll let you know via email and on your Perpay dashboard! Then, you’ll be able to set up your direct deposit to send us your first payment (please note that we operate solely through direct deposit). We will walk you through this process and help you get set up.
Orders are typically processed for shipment after we receive your first direct deposit payment on your next payday.
If you need help setting up your payments, please reach out to our Support Team.
*If your order has been under review for more than 1-2 business days, please reach out to the Success Team for assistance.