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How Can I Reactivate or Deactivate My Account?
How Can I Reactivate or Deactivate My Account?

Information on getting your account opened after a previous deactivation and closing your account.

Updated over a week ago


Are you looking to rejoin us? We’re happy to see you again!

If you had an account with us that you chose to deactivate but want to come back to Perpay, you can reach out to our Success Team with the email associated with your account, and we’re happy to get you back up and running.

Please note that you cannot reactivate your account through your Perpay profile. Please reach out to our Customer Success Team using the email associated with your account by emailing


Need to deactivate? Click View Profile & complete the following steps:

  1. Click Cancel My Account at the bottom of the page

  2. Select your reason for cancellation

  3. Click Cancel

Your account will automatically be canceled, and you will lose access to your Perpay profile, including your Spending Limit, order history, etc.

Please note that you will not be able to cancel your account if there is an outstanding balance, an active cash balance, or any unresolved issues. In these cases, please contact the Success Team for further assistance.

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